Privacy Policy

Privacy Policy

Who we are: Elegance Transport (“we”, “us”, “our”)
Website: ELEGANCE WEBSITE
Address: Commercity ,Umm Ramool, Umm Ramool, Dubai.

1) What this policy covers

This policy explains what personal data we collect, how we use it, who we share it with, how long we keep it, and your rights. It applies to our website, mobile/automation tools, and integrations (including Facebook/Instagram and WhatsApp Business features) that link to this policy.

2) Data we collect

Information you provide

  • Contact details (name, email, phone).

  • Booking and trip details (pickup/dropoff, date/time, passengers, preferences).

  • Messages you send us (email, WhatsApp, site forms).

  • Business account details if you book on behalf of a company.

Information we collect automatically

  • Device and usage data (IP address, browser, pages viewed, timestamps).

  • Cookies and similar technologies (see “Cookies” below).

Information from third parties

  • Facebook/Instagram (Meta) profile or Page data you permit us to access when you use our app/integrations.

  • Payment processors (limited transaction info—no full card numbers stored on our servers).

  • Map/telemetry providers (when you share live location for pickups or driver tracking).

3) How we use data

  • Provide and manage bookings, dispatch and customer support.

  • Communicate about trips, changes, delays, and service updates.

  • Personalize content, measure performance, and improve our services.

  • Prevent fraud, ensure safety, and comply with legal obligations.

  • If you opt in, send marketing or promotional communications (you can unsubscribe at any time).

Legal bases (where applicable, e.g., EEA/UK)

  • Performance of a contract (to deliver booked services).

  • Legitimate interests (security, service improvement, analytics).

  • Consent (marketing, certain cookies, optional integrations).

  • Legal obligations (record keeping, tax, regulatory).

4) Sharing your data

We share data with:

  • Service providers (hosting, analytics, email/SMS/WhatsApp communication, payment processing, customer support tools).

  • Business partners involved in delivering your trip (e.g., drivers/affiliates for dispatch).

  • Platforms you connect to (e.g., Facebook/Instagram, WhatsApp Business) under their terms and permissions.

  • Authorities when required by law or to protect rights and safety.

We require recipients to use data only for the purposes we specify and to protect it appropriately.

5) Retention

We keep personal data only as long as needed for the purposes above or as required by law. When it’s no longer needed, we delete or anonymize it.

6) International transfers

Your data may be processed outside your country. We use appropriate safeguards (such as contractual protections) where required.

7) Security

We use technical and organizational measures to protect your data. No method is 100% secure, but we aim to continuously improve protections.

8) Your rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your data.

  • Object to or restrict processing.

  • Port your data.

  • Withdraw consent where processing is based on consent.

9) Cookies & tracking

We use cookies and similar technologies for site functionality, analytics, and performance. You can control cookies in your browser settings. Some features may not work without certain cookies.

10) Facebook/Instagram (Meta) data

When you use our Facebook/Instagram integrations (including Login, Pages, Messenger, or Instagram features), we may receive data as permitted by you and the platform.

  • You may also revoke our app’s permissions from your Facebook/Instagram account settings.

11) Children

Our services are not directed to children under 13 (or as defined by local law). We do not knowingly collect data from children.

12) Changes to this policy

We may update this policy from time to time. We will post the updated version with a new “Last updated” date.

Contact:
Elegance Transport.